Frequently asked questions
What is the return policy?
Eligibility for Returns
We accept returns for the following reasons:
• Item arrived damaged or defective
• Incorrect item, size, or color received
You must contact us at houseofelegancia1@gmail.com within 3 days of delivery if the item arrived damaged or incorrect.
Your return request must include:
- Order number
- Item number
- Reason for return
- Photo of merchandise you wish to return
Once your request has been approved, the merchandise must be shipped and in transit back to House Of Elegancia within 2 DAYS of receiving approval. All labels provided to the customer will be standard service or UPS Ground; customer will be responsible for expedite shipping cost. If the items are not shipped within the 2 day period, your return request will be denied and cancelled. There is a $20 restocking fee (per item) for all non-defective returned merchandise. NO exceptions will be made.
Non-Returnable / Final Sale Items
Because many of our products are made-to-order or shipped directly from designers, items cannot be returned.
We recommend checking size charts carefully before ordering.
Order Cancellation
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.