Timeless Dress Collection

Frequently asked questions

Eligibility for Returns

We accept returns for the following reasons:
• Item arrived damaged or defective
• Incorrect item, size, or color received
You must contact us at houseofelegancia1@gmail.com within 3 days of delivery if the item arrived damaged or incorrect.

Your return request must include:

Order number
Item number
Reason for return
Photo of merchandise you wish to return

Once your request has been approved, the merchandise must be shipped and in transit back to House Of Elegancia within 2 DAYS of receiving approval. All labels provided to the customer will be standard service or UPS Ground; customer will be responsible for expedite shipping cost. If the items are not shipped within the 2 day period, your return request will be denied and cancelled. There is a $20 restocking fee (per item) for all non-defective returned merchandise. NO exceptions will be made.

Non-Returnable / Final Sale Items

Because many of our products are made-to-order or shipped directly from designers, items cannot be returned.

We recommend checking size charts carefully before ordering.

You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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Timeless Dress Collection

Pitaya Pink Velvet Sequin Long Sleeve V Neck Wrapped Mini Dress

Gold Sequined Long Sleeve Cutout Back Mini Dress

Pitaya Pink One Shoulder Thigh High Split Bodycon Sequin Gown

Fiery Red Solid Color Ruched Detail Long Sleeve Midi Dress

Fiery Red Bowknot Decor High Waist Velvet Mini Dress

Evergreen Bowknot Decor High Waist Velvet Mini Dress

One Shoulder Ruffle Dress Side Split Bodycon Bandage Dress Wedding Guest Dress

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Frequently asked questions